Shopping In-store & Online | M&S (2024)

Online shopping

Online shopping

You can track an order here

  • We’re able to provide you with a VAT invoice if your order meets the following conditions:

    • Your order billing address and registered company address are the same
    • Your order was successful and has been delivered to you, categorised as “Despatched” or “Collected” in My Account.

    We’re not able to provide you with a VAT invoice if your order meets the following conditions:

    • Your order is a gift card or e-gift card (VAT is not applicable)
    • Your order has been returned entirely and fully refunded (the VAT has already been refunded)

    If your order meets these above requirements and you still need a VAT invoice, please contact Customer Services with your order number.

  • You’ll find a summary of all your online orders in the ‘Your Account’ section of our website. You’ll find all the details on the Home screen or just click here to go there now.

  • You can make changes to your order, including cancellation or amendments to delivery date, delivery method, chosen delivery/collection address, or add a gift message, within 30 minutes of placing it and provided the order status is still displayed as ‘Order placed’. You can check the status of your order by logging into your account. If you placed your order as a guest, click here to review your order.

    Unfortunately, you cannot add or remove items once your order has been placed. If you need to do this, we advise that you cancel your order, and then place a new one with your chosen items.

    Need to return something? You can see full details on our free returns policy plus any exclusions , here

    Ordering furniture? Contact the furniture team here to check if we can make any changes to your order

  • Order by 7pm weekdays and by midday at weekends for next-day delivery. Due to high demand, some products may be unavailable for next-day delivery earlier than these times. Please check our next-day delivery page, which is frequently updated with products that can be delivered the next day.

  • Your parcel summary document, which is enclosed in your delivery, is your receipt. If you haven’t received a receipt for a furniture order, please contact our furniture customer service team on 0333 014 8111 and they will send you one.

    You can still collect your order in store without your order confirmation. Please just ensure you are able to provide the following information:

    • Your name
    • Your postcode
    • Your email address
    • Your phone number

    This also applies if someone else is picking up the order on your behalf.

  • We have a wide selection of food and wine gifts, alcohol and cakes here. M&S Food is also available for home delivery through Ocado, including our Food to Order range. Find out more here.

  • Platters and cakes are available to order in store and online

  • You’re able to order sandwiches up to 60 days ahead of your collection date.

Scan & shop in M&S stores

  • Scan & Shop Mobile App is available in all M&S owned food stores. Excludes M&S Simply Food Franchise stores at Service stations, Railway stations, Hospitals and Airports. In selected stores, you can also use one of our in-store Scan & Shop devices while shopping

  • Yes, Scan & Shop is an exclusive feature available to Sparks customers, along with many other tailored offers, rewards and promotions that Sparks has to offer.

  • The Scan & Shop App works on devices running iOS 10 (or a later version of iOS) or Android 4.4 (or a later version of Android).

  • Yes, including ‘Buy one, get one free’ items and multibuys to ensure discounts are applied and you pay the right price

  • Definitely, we encourage it to reduce plastic waste. As you scan items put them straight in your bag. If you do not have a bag, pick one up from a bag stand and either scan the barcode on the on bag or use add a bag function in the app.

  • If you wish to purchase age restricted items (i.e., alcohol, medicines) or you are spending over £45, you can scan as normal and then transfer your shopping basket to a till. Please scan a QR code at a dedicated Scan & Shop till and complete your transaction with no restrictions.

  • No, currently we can’t accept them through the Scan & Shop App, please pay at a normal till to use these.

  • For bakery items simply scan the barcode on the shelf ticket or type in the 3 digit code. For loose fruit and veg use the scales provided near self service tills to print a ticket and scan the barcode or type in the 3 digit code on the shelf ticket.

  • You can edit items in the basket screen using the ‘+’ or ‘-‘ toggles on the item or swipe left to remove the item from your basket.

  • If you are struggling to connect to the app check the below tips to ensure you are good to go!

    1. Poor cellular connection - why not try and connect to the free M&S instore Wi-Fi.
    2. Location permissions - ensure you have allowed access to your location as we need to detect which store you are in while using the feature (only while using the app)
    3. Camera permissions - ensure you have allowed access to your camera to enable the device to scan product barcodes (only while using the app)
    4. Latest app version - check you are up to date with the latest version in the Apple/Google Play store

    If you are still having issues, or the issue relates to one of our in-store Scan & Shop devices, speak to one of our colleagues who will be happy to help you.

Ocado

  • Ocado Retail is one of the world’s largest dedicated online grocery retailers, delivering to over 745,000 customers in the UK. The business encompasses both the Ocado.com webshop and specialist pet shop Fetch. Customers can shop an extensive range of over 55,000 products, at competitive prices and on their chosen devices, all picked, packed, and delivered with industry-leading levels of customer service.

  • Please visit Ocado.com to register as a new customer and check delivery slot availability.

  • From September 2020 our delicious, quality M&S Food has been available to Ocado customers.

    Ocado customers can be confident they can shop a bigger, better range – all with the M&S quality you can trust and great-value prices you will love. Most of your favourite M&S Food products are available, but some of our ranges, such as flowers and hampers, remain in-store only.

  • Ocado will not carry M&S Flowers & Hampers – these can be purchased from Marksandspencer.com.

    Ocado will have a range of M&S Wines on their website.

  • M&S and Ocado are different websites and so will have separate login details. Please register for an account on Ocado.com to place an order on Ocado.

  • There is a selected range of M&S Clothing & Home products available on Ocado that can be purchased alongside your grocery shop. For specific product availability, please visit Ocado.com.

    For a full range of M&S clothing & home products, please visit marksandspencer.com.

  • Ocado does not currently deliver to the whole of the UK. However, Ocado is constantly expanding its delivery areas and may be with you soon.

    If you are within the current delivery areas, greater capacity within the network means you should be able to book a delivery slot. Visit ocado.com to register as a customer and check delivery-slot availability.

  • We're really sorry to hear that you've experienced a problem with your M&S food. Unfortunately, Ocado uses a different system to us so we're unable to help on this occasion. Please speak to our colleagues at Ocado as they have all the details needed to help you resolve this.

    If you've received your Ocado order in the last 7 days you can request a product refund quickly using this link: ( https://help.ocado.com/hc/en-us/articles/360017561952-Refund-for-items-that-don-t-meet-our-quality-guarantee-or-are-damaged). We're unable to process a refund for you as our systems are separate, but the team at Ocado will have all the details to hand to help you as quickly as possible.

  • We'd love to help you, but unfortunately Ocado uses a different system to us so we're currently unable to assist. You can contact our colleagues at Ocado here: (https://www.ocado.com/content/contact-us-175896#:~:text=To%20speak%20with%20one%20of,us%20on%200345%20656%201234) or by phoning them directly on 0345 656 1234.

Contact customer service by phone​

Find the right team for your needs.

Select a topic to start a conversation.

Shopping In-store & Online | M&S (2024)

FAQs

Why is shopping in store better than online? ›

When shopping in a physical store, customers can take their purchases home with them immediately. They don't have to wait for delivery or worry about any shipping fees. This is particularly beneficial for customers who need a product quickly or those who want to avoid any shipping delays.

What was Marks and Spencer's original name? ›

Then known as Marks' Penny Bazaar, it was the household goods, haberdashery, toy, and sheet-music business of Michael Marks, a Jewish refugee from Poland. His sign read “Don't ask the price—it's a penny.” In 1894 he took Thomas Spencer as a business partner.

What is M&S in business? ›

M&S is a leading British retailer bringing exceptional quality, great value food, clothing and homeware to millions of customers around the world.

Does America have Marks and Spencers? ›

Welcome to Marks & Spencer United States.

Is it better to buy in-store or online? ›

The best way to shop can vary by the item you're buying. You'd probably be more apt to buy shoes in the store so you can try them on, but when you're buying a video game, online will probably do just fine. Plus, each way offers its own sale opportunities.

Do people prefer online or in-person shopping? ›

Recent Trends in Online & Brick-&-Mortar Shopping

We can expect a 10.4% increase in online shopping by year's end, accounting for $6.3 trillion dollars in total consumer spending. That said, 73% of shoppers still prefer in-store shopping vs online shopping.

Is Marks and Spencer a luxury brand? ›

Our dedication to quality in each and every fabric we manufacture has always set us apart from the competition. Marks and Spencer is a luxury brand that combines comfort and style as every fabric and clothing has a fashionable pattern and tasteful finishing touches.

Who owns Marks and Spencers now? ›

The Marks & Spencer Group is a publicly listed company on the London Stock Exchange (LSE) with a raft of shareholders. It is currently in the FTSE 250 Index — a list of the largest companies on LSE that are ranked from 101st to 250th.

What did Spencer's used to be called? ›

After opening approximately 450 stores under the name Spencer Gifts, Adler sold Spencer Gifts to entertainment conglomerate MCA in 1967. In 2003, Spencer's Gifts was completely rebranded after being put under new management, and with the change become known only as just Spencer's.

Who is Marks and Spencer's target audience? ›

The company's annual report states “our core customers continue to be those aged 45 plus, social-economical group ABC1 and the loyal 1-2 shop shoppers as well.

Why is M&S closing? ›

M&S earlier said it wanted to restructure its business and put more focus on its food-only stores. In October 2022, it announced it would shut 67 "lower productivity" locations over the following five years.

What is Marks and Spencer's reputation? ›

Marks & Spencer has an overall rating of 3.8 out of 5, based on over 10,422 reviews left anonymously by employees. 67% of employees would recommend working at Marks & Spencer to a friend and 57% have a positive outlook for the business. This rating has been stable over the past 12 months.

What is the Macy's equivalent in the UK? ›

In terms of retail history and excellence, Macys and Harrods are synonymous. Both are destination retail stores when people travel to where the stores are located. Up until recent years, Harrods was a store that could only be visited in the UK capital of London, this however is changing. Macy's...

Is Marks and Spencer Made in China? ›

We don't own any farms or factories or make the products that are sold in our stores; we source our Clothing and Home products from factories in our key sourcing countries including: Bangladesh, China, Cambodia, Vietnam, India, Turkey and Sri Lanka.

Is Target selling Marks and Spencer? ›

Target has announced that it renewed its partnership with British brand Marks & Spencer (M&S) for its second consecutive year. Last year, the retail giant added food and drink selections from M&S that were geared towards holiday gifting and entertaining.

What are the pros of shopping in-store? ›

When you shop in-store, there's no waiting around for an item to arrive. You immediately have what you need — and there are no shipping costs. For shoppers who like to quickly eliminate items from their shopping list, it may be appealing to visit the store and leave with your purchase.

Why local shopping is better than online shopping? ›

There are many reasons to shop local, even with the vast array of online shopping options available. Shopping local means supporting businesses that locally source their items, employ workers from their community, and sell to residents who live in your neighbourhood, as well as local visitors.

Why do people prefer shopping in the store? ›

One of the reasons people love shopping at brick-and-mortar stores is because of the excellent and readily available customer service they can provide. Whether they want information on a product or need to return merchandise, brick-and-mortar stores are generally faster and easier to deal with than online stores.

What are the benefits of in-store experience? ›

The in-store experience offers many unique benefits that online shopping cannot replicate. In addition to the tangible interaction of being able to touch, feel and try products, shoppers can walk away with their purchases without having to wait for shipping or delivery.

Top Articles
Latest Posts
Recommended Articles
Article information

Author: Gregorio Kreiger

Last Updated:

Views: 5699

Rating: 4.7 / 5 (77 voted)

Reviews: 92% of readers found this page helpful

Author information

Name: Gregorio Kreiger

Birthday: 1994-12-18

Address: 89212 Tracey Ramp, Sunside, MT 08453-0951

Phone: +9014805370218

Job: Customer Designer

Hobby: Mountain biking, Orienteering, Hiking, Sewing, Backpacking, Mushroom hunting, Backpacking

Introduction: My name is Gregorio Kreiger, I am a tender, brainy, enthusiastic, combative, agreeable, gentle, gentle person who loves writing and wants to share my knowledge and understanding with you.